Why not have it all in one hand? Benefit from our Planisware Operations full-service package and let our Planisware certified consultants take care of everything. Administration Tasks Patch & Sparks consultants are trained to handle ○ Maintaining and updating master data, for example, ○ Monitoring Interfaces and Batches ○ Applying Planisware fixes for OTDs Key User Activities Patch & Sparks consultants are trained to handle ○ Setting up and maintaining Project Templates ○ Conducting customer specific QC tasks ○ Organizing regular touch-base meetings with Planisware Users ○ Defining new requirements based on User Feedback User Support What does that mean? ○ Usually Tier 3 – Third-Level-Support, ○ Contractually defined support hours ○ Contractually defined SLAsPlanisware Operations
all Administration Tasks in Planisware, such as
○ Resource Availability, Currency Exchange Rates,
○ System Settings, Equations for Resource
○ and Cost Forecasting, etc.
all Key User Activities in Planisware, such as
○ and Activity Libraries
○ and Analysis of data in Planisware
○ very seldomly Tier 2 – Second-Level-Support